Regulatory

NZALI is a signatory to the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021.

The Code establishes our role and responsibilities as a PTE (Private Training Establishment), to ensure the wellbeing and safety of our learners. The Code came into effect in January 2022.

View the Code document in English or Te Reo Māori below, or by visiting the NZQA website.

Study Complaints| Ngā amuamu tauira is the new, combined student contract dispute resolution scheme.

Learners can contact the Study Complaints| Ngā amuamu tauira service about:

• Financial matters
• Contractual matters
• Redress claims after an NZQA investigation.

Learners can contact the service on:

• Free phone: 0800 006675
• Email: help@studycomplaints.org.nz
• Online: studycomplaints.org.nz

To find out more about Study Complaints | Ngā amuamu tauira see their website www.studycomplaints.org.nz

Annual Complaints Report to Management 2024

Annual Critical Incidents and Emergencies Report 2024